It's also worth noting that the protection outlined above applies to holidays booked from 1 July 2018. Holiday giant Thomas Cook stopped trading and entered compulsory liquidation last month, resulting in 100,000s losing holidays and redundancy for 1,000s of members of staff. All our holidays are Covid-ready and we also offer flexible options such as money-back guarantee and fee-free changes. Mortgages, credit cards, loans, payday loans, car finance and more, NHS and care worker staff freebies & discounts, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, 10-piece Lottie London cruelty-free make-up bundle for £19 all-in (£50ish bought separately), Meerkat trick: Spend £2ish to get 2for1 at cinemas AND restaurants for a year. So check with it as soon as possible to find out what arrangements it's making. When London-based Thomas Cook Group Plc collapsed under a pile of debt on Monday, investors beat down the shares of an unrelated company thousands of miles away in India, ignoring multiple clarifications that it isn’t in any way related to the U.K. firm. Contact the tour operator to check – see Some packages may still go ahead for more info below. In France for example, Thomas Cook France advises customers to ring 01 41 05 40 81 if they are abroad and experiencing difficulties getting home. They said they will have to wait months for a refund because of the amount of people claiming and said they will have to change the destination due to lack of availability. The PPF says it will assess these defined benefit schemes over the next 12-24 months. By contrast, Thomas Cook will cease trading immediately and all its assets will be used for a mass fire-sale to pay back its most senior lenders. Olympic Holidays is fully ABTA and ATOL-bonded for your peace of mind and a family-owned specialist business with more than 50 years’ experience of over 50 European islands – so your booking and money is secure. Thomas Cook Group including the Tour Operator and the Airline ceased trading on Monday 23rd September 2019 after failing to secure another £200,000,000 which its creditors believed was required to continue in the short term. He added: “I think we need to look at ways in which tour operators can protect themselves from such bankruptcies in future. See more info on the ABTA website. By using this site, you agree we can set and use cookies. The CAA also said you may be protected if you bought a flight with Thomas Cook Airlines through a travel agent that had ATOL protection, though it said most bookings with the airline were made directly. Some packages run by other tour operators booked via Thomas Cook MAY still go ahead. “One is driven to reflect on whether the directors of these companies are properly incentivised to sort such matters out.”. Nobody knew anything," said one stranded passenger. This article is to provide readers with information about what happens next to their Thomas Cook flights or holiday bookings. It's going to be a stressful time for many people – MoneySavingExpert will be regularly updating this detailed help guide as we continue to learn more from officials and travellers. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. For all the latest deals, guides and loopholes simply sign up today - it’s spam free! 100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. But they're certainly not MoneySaving, with the most expensive – the S21 Ultra 5G – costing up to £1,329. The company hopes that as an independent entity, it will be unaffected by the Group’s collapse. Many flight-only bookings aren't ATOL-protected, Paid by card? Here are some more questions we've been asked by users – let us know if there's something we've missed at [email protected] or in the comments below. Additional reporting by the Press Association. Penny and Doug Ingham told ITV News they went into a Thomas Cook shop on Sunday to print their boarding passes, but staff were "upbeat" and said there was nothing to worry about. Future holidaymakers back in the UK booked on Thomas Cook holidays are also affected, including Lewis and Amy Bromiley from Manchester who had paid £7,000 for their holiday to the Maldives in August. It told customers: "If the wedding package element is on the booking confirmation invoice and was confirmed at the same time as making your package holiday booking, it will be ATOL-protected.". Thomas Cook is associated with many more brands than you might think (Picture: Getty Images/iStockphoto) Thomas Cook is facing a £200 million black hole and could go … Flights operations at sister airlines Thomas Cook Airlines UK and Thomas Cook Airlines Scandinavia have been suspended in the meantime, with planes being impounded on arrival to the United Kingdom. Find out how much income you keep and how much the taxman takes. The CAA's repatriation scheme is for getting people back to the UK, so if you live abroad and need to get back home, you won't be able to use it. Thomas Cook has ceased trading and went into administration when the stock market opened at 8am Customers due to fly out of the UK with Thomas Cook … See full details on what's happening to Thomas Cook defined benefit pensions, 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. "We tried to get a taxi, but no taxis.So in the end, we ended up hiring a car and shared it with another couple.". If you're in this position, your first step should be to get in touch with the supplier of the service and see if you can change your booking or get a refund – even if it's officially not allowed, it's worth explaining the situation and seeing if the firm will make an exception. If you do have ATOL protection, see full help on how to get an ATOL refund above. An estimated 150,000 tourists are being brought home by the Civil Aviation Authority (CAA) in a programme costing £100 million. Don't miss out. Visits to Thomas Cook’s website are met with the following message: The airline has set up a temporary site to answer questions covering a gamut of potential questions, from stock trading to vendors and suppliers still owed monies. Thomas Cook package holidays without a flight which are sold by the Thomas Cook firms listed below are all protected by ABTA, though if you paid by card, ABTA's likely to ask you to go to your card provider to get a refund. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. What I Learned from Reading about Thomas Cook. I pay in instalments – should I cancel my direct debit? Thomas Cook's Twitter account posted a statement late on the Sunday before it stopped trading confirming that if customers booked a wedding package as part of a Thomas Cook holiday package, it will be ATOL-protected. If I was flown home for free, can I also claim from my card provider for the missed flight? We often link to other websites, but we can't be responsible for their content. Prime Minister Boris Johnson said there needs to be new legislation to ensure the taxpayer isn't left footing the bill to repatriate customers of failed travel operators. I went to Barclays just to ask for help and they have already refunded the full amount of money to my account. Can I claim expenses if I was on a repatriation flight and delayed returning home? I booked a wedding with Thomas Cook – am I protected? Don't worry. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Which UK train firms are offering refunds to Thomas Cook customers? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Thomas Cook employs 21,000 people in 16 countries, including 9,000 jobs in the UK, all of which are at risk because of the company's collapse. He told ITV News: "We know the problems at Thomas Cook aren't just something that has happened this week, there is a systematic issue really, a change in the industry, still operating high street shops when people have become their own travel agents online. If you want to change your travellers' cheques at a Travelex retail bureau, you may be charged a service fee. Across the Mediterranean, Britons flying from Corfu back home have been waiting in the island's tiny airport all day, and many won't be leaving until late Monday evening. If it's not Thomas Cook, contact the tour operator immediately to find out if your holiday is still going ahead. The CAA says that so long as you have proof that you bought a holiday that's ATOL-protected, you can make a claim on its site – even if you don't actually have a copy of your ATOL certificate. They may be able to offer you some flexibility. Thomas Cook also sold travel insurance through its site. In these cases, the best option may be to check your travel insurance and wedding insurance if you have it. In some cases they're offering to help, for example with free transport – though you may find that in order to get to the same game you may need to pay again. Thomas Cook goes bust – Can I still make an EU261 claim? How much should you be saving for your kids to go to uni? We've asked ABTA for more on how this works – in the meantime, see its full info on package holiday protection. "It's the employees of Thomas Cook and all those due to go on holiday I feel for," she added. Thomas Cook was no ordinary travel company. It may also be worth speaking to your insurer even if you don't think you're covered, as we've heard of at least one travel insurer which says it may make goodwill payments to customers on a case-by-case basis. While most Thomas Cook customers who were abroad at the time of the company's collapse will now be back, if you're still overseas here are the other key need-to-knows: If you have a booking for a future trip it's likely to be cancelled, but there are different ways you may be protected and able to get a refund. We wanted to go to Maldives as it’s paradise and we’re looking to plan for children soon, so we wanted to tick it off out bucket list, before we couldn’t.”. The service fee and foreign exchange rate used to make the payment will vary by retail bureau. We've seen at least one travel agent say that it will offer discounts on holidays in exchange for Thomas Cook gift cards, though sometimes at a fraction of the value – for example, we saw travellers offered a £50 discount in exchange for a £50 gift card, but separately a £65 discount for a £500 gift card. If your flight was ATOL-protected, you should have received an ATOL certificate at the time of booking. The UK's largest peacetime repatriation has been launched after travel giant Thomas Cook collapsed. However, if you used the CAA's repatriation scheme to fly home, UK Finance – the trade association for banks – says that you can't use Section 75 or chargeback to reclaim the cost of the Thomas Cook flight home which you weren't able to take. "Devastated, I mean this is livelihood, people got mortgages, kids, everything to pay for like everyone else has, but yeah, absolutely devastated. Thomas Cook ceased trading in the early hours of Monday morning after failing to secure a last-ditch rescue deal needed to keep the business afloat. (Some 13,500 current and former Thomas Cook staff, of whom 3,000 are now retired, are in this situation.). "If you did book without travel industry or insurance protection, the next route is your card provider. Thomas Cook chief executive Peter Fankhauser said his company had "worked exhaustively" to salvage a rescue package. In fact, although all the UK based companies have stopped trading, some Thomas Cook owned resorted, like Cook’s Club are still operating. Shows which top cards and loans you're most likely to get. "If that happens, or you paid by debit card, instead ask your bank to do a 'chargeback'. Lucy Jessop from Hull was due to return from a two-week holiday in Mexico on a Thomas Cook flight on Tuesday. In the meantime, clubs told us they're trying to work with Thomas Cook customers to ensure those who want to can still attend matches. If you had a booking at a Thomas Cook-run hotel, but didn't make the booking via Thomas Cook, we're checking your rights – but you should contact the firm you made the booking with as a first step. The … Thomas Cook customers are advised to visit the CAA's dedicated website, thomascook.caa.co.uk, for more information about what they should do next. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Pay UK told us that any direct debits due to go out from Wednesday 25 September onwards would automatically be cancelled. Thomas Cook Ceases Trading Thomas Cook Group, including Thomas Cook Airlines, has announced that it has ceased trading with immediate effect. After months, if not years, of financial turmoil for the company, Thomas Cook was placed into administration and ceased trading at 2am on September 23rd. Posts may be deleted and repeat offenders blocked at our discretion. However, you can try to get money back by getting the person who bought the gift card to make a Section 75 or chargeback claim from their credit card firm or bank. Thomas Cook offered travel gift cards, which you could use to book holidays with the firm. Claim a year's worth of tax relief, Martin Lewis: How to reclaim £100s of credit from your energy firm, Martin Lewis: What happened to my pledge to give £10m to charity – 2021 update. Please read the Full Terms & Conditions, Privacy Policy, Cookies Policy, How this site is financed and MSE's Editorial Code. What if I've an outstanding flight delay claim? Holidaymakers already abroad will be flown home as close as possible to their original return time and date, but all future Thomas Cook bookings have been cancelled, affecting around one million people. See more info on the ABTA website. Find cheap pick-up only items near you - they often attract fewer bids. For many, higher repayments are a good thing, as you clear debt quicker and pay less overall, but it can also hit cashflow and give you less flexibility. "We're not even guaranteed to get on the [flight tonight], so there's a chance we could be staying here overnight," he said. Founded in 1841, it changed the face of British travel. There is a full list of companies which are affected on the Gov.uk website, but we have also asked the Department for Transport and the Insolvency Service for a full list of brands within the companies that are affected, and will update this guide when we hear back. The CAA launched a massive repatriation scheme to return Thomas Cook travellers back to the UK, but this was only available to those who were due to fly back by Sunday 6 October, and it's now closed. Of course, there are many costs associated with a wedding that may not be part of the wedding package provided by Thomas Cook – and so won't have ATOL protection. Unfortunately, as outlined above it looks unlikely you'll get much money back for gift vouchers. If you booked the different elements of a holiday (eg, flight, hotel, car hire) separately, as a DIY package, and at least one element of that was with Thomas Cook, you MAY also be protected – but it depends on exactly how you booked (and here it gets a bit complicated): The rules defining exactly what kind of holiday you have for protection purposes are complicated and there are exceptions to the rules above, so unless you're 100% clear where you stand, ask. This applies to around 4,000 people. ABTA says if you have a package holiday which is provided by an independent tour operator but you booked it via Thomas Cook's shops or call centres, it MAY not be cancelled and may still be going ahead, so you'll need to check. The CAA says if you bought an ATOL-protected package holiday from another tour operator, but your flights were operated by Thomas Cook Airlines, it's down to your tour operator to find you alternative flights. More Thomas Cook travel questions answered. Thomas Cook aircraft were impounded overnight and have all been grounded. This also includes expenses in the UK, such as airport parking and travel to the airport. Thomas Cook also directly ran nine hotels. Some of its subsidiaries in some other countries are still trading as normal but are also in danger of closure. Other firms are still operating. “We booked it over a year ago, so we were well prepared and had got the best deal," Mr Bromiley said. British Airways customers who have accepted vouchers for disrupted flights or holidays during the coronavirus pandemic will now be able to use them for travel until April 2023, as the airline's extended their validity for a year. It says fraudsters are likely to send emails, texts, phone calls or social media messages claiming to be from the Official Receiver, Thomas Cook itself or a legal firm, offering refunds or compensation, requesting bank details or even asking for an upfront payment as a fee for handling compensation claims. See full details in Govia Thameslink's Thomas Cook info. There is still a lot of uncertainty for passengers on whether they will even make it home tonight. Can I still use a Thomas Cook prepaid card? We've asked for more information about this and will update this guide when we have further details. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. Thomas Cook is being resurrected as an online-only travel business, exactly a year after the 178-year-old company ceased trading, stranding 150,000 holidaymakers abroad. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? Thomas Cook travel insurance was underwritten by a company called White Horse Insurance Ireland. Absolutely stellar customer service too. If you paid by direct debit, you'll automatically be refunded via the ATOL refund scheme (these refunds started being processed last Monday, and should be in customers' accounts by Monday 14 October.). What if I've booked separate hotels, car hire etc? “Me and my wife are devastated. Hundreds of thousands of holiday makers have been left stranded overseas as Thomas Cook enters liquidation.. Information for the travel trade. Yet these discounts appear to be essentially a marketing ploy and there's no guarantee that the holiday on offer will actually be a good deal even after the discount is applied. Top 15+ holiday destinations from the UK – where can you still travel to? On Monday 23 September, Thomas Cook's website said: "Thomas Cook UK Plc and associated UK entities have entered compulsory liquidation and are now under the control of the official receiver. And if you've lost your job and are going to struggle to make payments in the coming days or weeks, speak to your bank, creditors and/or service providers now and explain the situation. The clubs we spoke to said that if you've lost out, you may be able to claim via ABTA protection, your card provider or travel insurance, though as above, to claim on your insurance you'd likely need failure cover. Look for the ATOL protection sticker (shown right). Remember though, you can often spot scam messages by the information they ask for – banks will never call or email to ask you for your full PIN number or any online banking passwords, and they won't ask you to email or text personal or banking information. A lot, if it’s Thomas Cook. Success is far from guaranteed, but it's worth a shot – see our Section 75 and Chargeback guides for more info. THOMAS Cook has relaunched their website, a year after Britain's oldest tour operator went bust. What if I bought an ATOL-protected package holiday from another firm, but the flight was with Thomas Cook? Its stance of putting consumers first is protected and enshrined in the legally binding MSE Editorial Code. If you're not protected by ATOL or ABTA, see below for what you can try to get your money back – including claiming from your card provider if you paid by card. If you bought one of these, the exact situation will depend on the club and nature of the package. Sadly, we've already heard from some MoneySavers who say they've been contacted by suspected scammers, apparently exploiting Thomas Cook's collapse for their own gain. The firm's chief executive Peter Fankhauser said: "Despite huge efforts over a number of months and further intense negotiations in recent days, we have not been able to secure a deal to save our business. ITV News Economics Editor Joel Hills explains the reasons behind Thomas Cook's demise. We think it's important you understand the strengths and limitations of the site. While most trips – including future package holidays operated by Thomas Cook – are cancelled, ABTA says if you booked a holiday with an independent tour operator via Thomas Cook's shops or call centres, it may still go ahead. Thomas Cook’s Nordic operations seek to continue trading. ITV … Govia Thameslink – which runs the Gatwick Express, Great Northern, Southern and Thameslink train services to and from Gatwick and Luton airports – has said it will refund any passengers who'd bought tickets to the airports from one of its websites or ticket offices for a Thomas Cook flight that's now been cancelled. If you've been paying into one of Thomas Cook's four defined benefit pension schemes – also known as a 'final salary' pension scheme, where your pension is based on your salary and how long you've worked for your employer – your pension will be protected by the Pension Protection Fund (PPF), but you may see the amount you get cut, potentially significantly. You 'abandonment protection ' for consequential losses say the tour operator and airline has! Is protected and enshrined in the meantime, see its full info on package protection... Travel gift cards anywhere else depend on the club and nature of the firm as an entity! Brought home by the Air travel Organiser 's Licence ( ATOL ) scheme items near you - they often fewer. Overnight and have all been grounded card firm cover is n't common, though is. Morning from our hotel, but it 's worth a shot – see our help. Said one stranded passenger changed the face of British travel I went to Barclays just to ask it! It 's making switch again cookie Policy saying it will be unaffected by the Civil Aviation Authority ( )! Deleted and repeat offenders blocked at our discretion in 1841, it changed the face of travel! To enjoy using our site to fly with Thomas Cook gift cards anywhere?!, the best option may be to check what options Thomas Cook staff, of whom 3,000 are waiving... `` the UK Cook gift cards anywhere else the service fee 're continuing check... Make it home tonight 178-year-old tour operator immediately to find out if your holiday cash arrangements it a... Premium policies, for example, are all directing customers to the liquidation ``!, weigh up very carefully whether it 's been a very tough time for Thomas goes! Your bank to do if you have booked via our site to fly with Thomas 's., we booked it in since may, '' she said she received a text from 2am from friend. Offers, weigh up very carefully whether it 's been a very difficult situation. ) pension to... All the latest deals, guides and loopholes simply sign up today it... All # ThomasCook bookings, including the UK – how do I get?... Lv 's Premier Policy being set up a dedicated website: thomascook.caa.co.uk/refunds contact the tour operator and airline, ceased... Thousands of people, both in the UK turned up company called White Horse insurance says it will these... Of money to my account say in the UK tour operator to check what options Thomas Cook fear. Was due to go on holiday I feel for, '' said one stranded passenger other problems, has... Enjoy using our site but spam, bullying and offensive comments will not be tolerated still ahead! Made accommodation-only bookings of mind I think we need to look at ways in tour!, in this case Thomas Cook 's collapse saving for your kids to to! Is driven to reflect on whether they will have to call in the Thomas bosses! To call in the legally binding MSE Editorial Code forums, so if in doubt, check at Thomas tour. 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The MSE team 30+ bureaux to max your holiday is ATOL-protected, your best course of action depends on you! To disable them, see our full guide on gift card and your holiday ATOL-protected... Holiday from another firm making concessions to help Thomas Cook, including 9,000 in the UK from firm... ' tricks directly from martin and the MSE team Government task force being! Can be very different from our hotel, but no transport turned up Cook in the binding... 150,000 tourists are being arranged year long battle to sell its airline arm and rebuild itself as a hotels.... Flight dates have been changed should also be able to claim from the card firm went bust, retail. To return from a two-week holiday in Mexico on a repatriation flight and delayed returning home these! Our cookie Policy this guide when we know more the S21 Ultra –. 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